In order to be refunded, the customer must notify us via email, Facebook, or Instagram that they would like to return a product. The cost of returns is the customer's responsibility. The return address will be given upon request. The product must be shipped no more than 7 days after it was originally delivered. The customer must then provide proof of shipment.
Do not return the product to the address provided on the shipping label. The product will be sent back to our warehouse. This will result in longer wait time for your refund. Please contact us and we will give you the address for our US based facility that handles returns.
Refunds will be given once we receive the product and have inspected its condition. The product must be in new, never worn condition with the original packaging with it. The customer will receive an email confirmation that the refund transaction.
We do not refund shipping costs. If you receive a refund, the cost of shipping will be deducted from the refund as it is non-refundable.
Orders can be cancelled anytime before the products have shipped. Once a product has shipped, the customer must wait until they have shipped the item back to us to receive a refund. Orders are shipped within 1-4 days. To cancel the order, simply notify us via email, Facebook, or Instagram and we will cancel immediately. No reason must be given.
We accept exchanges. Once the item is shipped back to us and reviewed, we will notify the customer via email whether we approve or deny the exchange. If approved, the updated product will be shipped. A new tracking number will be emailed on the day of shipment. If denied, the customer will have to cover the cost of getting the product shipped back.
Items that cannot be returned or exchanged are as follows:
*Any items from the Ins and Trans Collection. This includes binders, underwear, socks, and body shapers.
*Any item that was given away for free cannot be exchanged.
*Any item that has missing pieces or parts or not in original condition.
*Any item with tears, rips, or holes.
*Any item with an undesirable or strong odor.